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We give an awful lot of lip service
on this website about how much we
care about you as our customer and
it is absolutely true. In this day
and age of "bottom lines" and
"people are just numbers"
attitudes by many companies; we want
to be the exception to the rule.
The following contact
information is here for you so that
you can contact us directly should
you have a question or concern that
your local dealer or SPECTOR® sales
representative cannot answer.
In many cases we will refer you
back to your local dealer for they
will be the best source of a
solution for your issue; especially
if it is service related. But feel
free to contact us regarding any
concern you may have regardless.
We do ask that you read the
following information carefully and
select the BEST appropriate contact
for your question. Sending an email
concerning the cost of shipping for
a product from our online store to
our National Sales Office instead of
to the email address provided below
will only slow-down the speed at
which you get a response. So please,
be patient and work with us in
ensuring that we can answer your
questions and address your concerns
in a timely manor.
Our staff
spends a lot of time and energy
answering your emails so that you do
feel how much we appreciate having
you as our customer. Thank you for
taking the time to read this and we
look forward to hearing from you. |
PJ Rubal
Vice President
Director of Artist Relations |
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CUSTOMER SERVICE DEPARTMENT |
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Please contact our CUSTOMER
SERVICE DEPARTMENT with
questions regarding your experiences
with any of our dealers, warranty
questions, or general
customer-service related inquiries.
Email:
custserv@spectorbass.com |
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NATIONAL SALES OFFICE |
VISIT
OUR DEALER NETWORK PAGE TO FIND THE
SPECTOR® DISTRIBUTOR CLOSEST TO YOU. |
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Please contact our NATIONAL
SALES OFFICE if you have
questions or concerns about your
guitar purchase from one of our
dealers.
INTERNATIONAL
SALES QUESTIONS: Should be
directed to the appropriate
sales/distribution contact for the
country/area in question. Please
feel free to contact our
NATIONAL SALES OFFICE if you
live in an area or country that does
not have an AUTHORIZED
SPECTOR® DISTRIBUTOR.
(United States and
Territories Only)
Phone: (800)
825-8810
Fax: (845) 246-0833
Email:
salesoffice@spectorbass.com |
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ONLINE STORE & SHIPPING QUESTIONS |
For questions regarding our ONLINE
STORE please contact:
onlinesales@spectorbass.com
For questions regarding
SHIPPING and SHIPPING COSTS:
shipping@spectorbass.com |
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ARTIST RELATIONS & MEDIA CONTACT
INFORMATION |
If you are the representative of an
artist who plays or would like to
play SPECTOR® bass guitars or
electric guitars and would like more
information regarding our
endorsement opportunities please
email us at:
artistrelations@spectorbass.com
If your are a member of the
media and have questions about our
company or our products, please
contact us at:
media@spectorbass.com |
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WEBSITE ADMINISTRATOR CONTACT INFORMATION |
We have spent a considerable amount
of time and energy to develop a site
that is rich with useful information
regarding our company's current
products, events and our history.
This site is very large and contains
a small encyclopedia of SPECTOR®
information. It is important to us
that your visit to our site be fun,
educational and useful. Please
contact our Web Administrator if you
come across any issues regarding the
functionality of our site such as
dead links, improper links,
improperly loaded pages, etc...
Web Administrator Email:
webadmin@spectorbass.com |
